Shipping Policy

Last Updated: June 2026

At Made By Riley, we're committed to providing a smooth, reliable, and transparent shipping experience for our customers across the United States. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Shipping Coverage

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Please note that we are unable to ship to certain military addresses or P.O. Boxes. To avoid delays, please provide a complete and accurate physical shipping address at checkout.

2. Shipping Methods & Costs

We offer FREE Standard Shipping on all orders within the United States.

All orders are shipped with tracking information so you can follow your package from dispatch to delivery.

We work with trusted shipping partners, including USPS, UPS, FedEx, DHL, and other reputable carriers, depending on your location and the most efficient delivery method available.

3. Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays).

Order Cut-Off Time

2:00 PM Eastern Time (ET)

Orders placed after the daily cut-off time will be processed on the following business day.

Example: An order placed on Monday at 3:00 PM ET will begin processing on Tuesday.

4. Estimated Delivery Time

After dispatch, most orders arrive within 5–10 business days.

Delivery times may vary due to:

  • Carrier delays
  • Severe weather conditions
  • High-volume shopping periods
  • Remote delivery locations
  • Unforeseen logistical disruptions

While we strive to meet all estimated delivery windows, delivery dates are not guaranteed.

5. Taxes

Applicable sales taxes may be calculated and collected during checkout in accordance with state and local regulations.

Customers are responsible for any applicable taxes displayed at checkout.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information
  • Estimated delivery updates
  • A direct tracking link

You may also track your shipment anytime through our Order Tracking page powered by ParcelPanel.

7. Order Changes & Cancellations

If you need to make changes to your order, please contact us within 12 hours of placing it.

Requests may include:

  • Address corrections
  • Order cancellations
  • Product changes

Please email us at support@madebyriley.com and include:

  • Order number
  • Full name
  • Requested changes

After the 12-hour modification window, orders may already be in processing and can no longer be changed or canceled.

8. Delays & Lost Packages

If your package has not arrived within the expected timeframe:

  1. Check your tracking information.
  2. Verify the shipping address provided.
  3. Check with household members or neighbors.
  4. Contact the carrier for additional updates.

If you still need assistance, contact us at support@madebyriley.com.

Lost Packages

If a package is officially confirmed lost by the shipping carrier, we will either:

  • Send a replacement at no additional charge, or
  • Issue a full refund

depending on product availability and customer preference.

9. Undeliverable or Returned Packages

Packages may be returned to us if:

  • An incorrect address was provided
  • Delivery attempts were unsuccessful
  • The package was refused
  • The package was not collected when required

If an order is returned, we may contact you to arrange reshipment.

Additional shipping fees may apply for reshipment requests.

10. Contact Us

If you have any questions regarding shipping or delivery, we're happy to help.

Made By Riley

Savannah, Georgia, United States

Email: support@madebyriley.com

Phone: +1 (912) 555-7284

Customer Support Hours (Eastern Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Response Time

We aim to respond to all inquiries within 24 hours.