Payment & Billing Policy

Last Updated: June 2026

This Payment & Billing Policy explains how Made By Riley processes payments, handles billing, and manages related payment matters. By placing an order on our website, you agree to this Payment & Billing Policy.

1. Store Currency

All prices on our website are displayed in U.S. Dollars (USD).

Prices shown include the product price only and do not include any applicable sales taxes that may be calculated at checkout based on your location.

If you make a purchase using a payment method denominated in another currency, your bank or payment provider may apply currency conversion fees. Made By Riley does not charge any currency conversion fees.

2. Accepted Payment Methods

We currently accept the following payment methods:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Digital Wallets

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All payments are processed through secure, encrypted, PCI-DSS compliant payment systems.

3. Billing Process

Orders are charged immediately at the time of purchase.

Your billing statement may display the charge as:

Made By Riley

Payment authorization must be successfully completed before your order can be processed and shipped.

We do not currently offer:

  • Subscription services
  • Recurring billing
  • Installment payment plans

unless otherwise stated at checkout.

4. Taxes & Additional Charges

Applicable state and local sales taxes may be calculated and collected during checkout based on your shipping destination.

These taxes are displayed before payment is completed.

Made By Riley does not charge hidden fees or additional billing charges beyond those displayed during checkout.

5. Payment Security

Your security is important to us.

All transactions are protected using:

  • SSL encryption
  • PCI-DSS compliant payment processing
  • Fraud detection systems
  • Secure checkout technology

We do not store your complete credit card or debit card information on our servers.

To protect our customers, we may temporarily hold, review, or cancel orders that appear suspicious or potentially fraudulent.

In some cases, additional verification may be required before processing an order.

6. Failed or Declined Payments

If your payment fails during checkout:

  • Any pending authorization will typically be released automatically by your payment provider.
  • Processing times for released funds vary by bank and payment provider.

Most pending authorizations are removed within 3–7 business days.

If your payment continues to be declined, we recommend:

  • Contacting your bank
  • Confirming billing information
  • Trying an alternative payment method

7. Refunds

Approved refunds are issued only to the original payment method used for the purchase.

Once a refund is approved, please allow:

  • 5–10 business days for processing
  • Additional time depending on your financial institution

For complete details regarding eligibility and return procedures, please review our Return & Refund Policy.

8. Payment Disputes & Chargebacks

If you receive an incorrect, defective, or damaged item, please contact us before initiating a payment dispute or chargeback.

We can often resolve issues faster through our customer support team.

Please report product issues within 48 hours of delivery and include photos whenever possible.

Chargebacks submitted without first contacting customer support may result in:

  • Account review
  • Temporary account restrictions
  • Delayed future purchases

This does not affect your legal rights as a consumer.

9. Order Cancellations

Orders may be canceled free of charge within 12 hours of purchase.

To request a cancellation, contact us at:

support@madebyriley.com

Please include:

  • Order number
  • Full name
  • Cancellation request

After the 12-hour window, your order may already be in processing and can no longer be canceled.

Eligible items may still be returned after delivery in accordance with our Return & Refund Policy.

10. Policy Updates

We may update this Payment & Billing Policy periodically to reflect changes in our business practices, payment providers, or legal requirements.

When updates occur:

  • The "Last Updated" date will be revised.
  • Significant changes may be announced on our website.

Your continued use of our website after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions regarding payments, billing, refunds, or account charges, please contact us.

Made By Riley

Savannah, Georgia, United States

Email: support@madebyriley.com

Phone: +1 (912) 555-7284

Customer Support Hours (Eastern Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Response Time

We aim to respond to all inquiries within 24 hours.

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Payment & Billing Policy.